Shipping Process & Tracking Notifications
The Herbiary Products to process your order quickly, with most orders shipping out of our facility in less than 24 hours. In cases of high demand, orders can take up to 72 hours.
Shipping Method and Estimated Delivery will Depends on Shipping Location. Tracking email will automatically be sent out once it finish processing at our facility.
*All transit times are estimated delivery times and do not include weekends or holidays.
To optimize savings and save on shipping costs, consider purchasing your order in bulk.
Shipping Cost
- Below $30: $11.99
- $30-$50: $9.99
- $50-$100: $5.99
- $100 or more : Free shipping (after 100$ of order excluding applicable sales tax, excise tax, discount code, and reward points.)
Shipping method and expectations.
USPS (United States Postal Service) With Adult Signature required.
- 5-10 business days depends on region
- Note: During the busy holiday season or surge of sales, processing can take up to 5 business days. Our team works hard every day to ensure customers receive packages as soon as possible so we greatly appreciate your patience.
If you do not receive your order or shipment, contact the carrier for more details about the shipment. It is recommended to check with neighbors or nearby places or person.
Check the package before you receive it, if it is damaged don’t sign for it and return to the courier to return back. If you find a damaged shipment after it is delivered please contact our customer service team within 24 hours of the date of delivery. Failure to do so may result in the exclusion of the return/exchange policy.
If a package is returned to us because of an un-deliverable address such as incorrect or incomplete address, we are not obligated to issue a refund or send replacement goods at our expense. If goods are returned to us back at our facility, a refund will be offered less the postal expense.
If a package is returned to the sender because the carrier could not collect an adult signature and proof of ID, the Herbiary Products reserves the right to deduct a $15 restocking fee from the refund of the order. Furthermore, Herbiary Products reserves the right to re-ship a replacement order only after the original package has been returned to us and processed and we are not obligated to re-send them at our expense.
State Regulations
The products can only be bought and shipped within the U.S territories adhering to the federal, state and local regulations. See below for a list of state and city-based restrictions related to kratom products.
Kratom sales have been banned in the following locations*.
States - Alabama, Arkansas, Indiana, Vermont, Wisconsin, Rhode Island
Cities - Sarasota County Florida, San Diego California, Jerseyville Illinois, Denver Colorado
*This list is not up to date, please verify your city/county/stat regulations before purchasing the Herbiary products.
Return & Refund Policy
Please email at Herbiray@gmail.com to initiate a return or exchange of defective items.
Refund or exchange is only available for the products that deemed defective and have not been used. The broken seal cannot be honored in order to issue the refund or exchange.
To avoid issues with a return in order to get a refund or exchange, the product must be returned to our facility within 15 days of purchase or date of receipt. Allow 2-3 weeks’ refunds to be processed. Please note that Herbiary Products does not offer a money back guarantee.